Shipping + Returns


Children's clothing and shoes may be returned within 7 days for STORE CREDIT OR EXCHANGE ONLY. Should you need a different size, we will happily exchange any unworn and unwashed merchandise for a different size of the same item. Tags must be attached. If you are unable to exchange sizes, you will be given store credit. Please note that you will not be refunded for your original shipping charges. 

If you need to return an item, please bring it in the store or ship it back with your order number and your name clearly included in the package. Online orders can be sent directly to our store: 119 W Jefferson St. Madison, GA 30650 . Please allow 5-7 business days to process your return once we receive it.  

ALL Seasonal/Holiday items, SALE items, and Custom Orders are FINAL SALE and cannot be returned. No exceptions! These items are not eligible for exchanges, return or store credit.

Madison Grace reserves the right to refuse any return if they do not meet our return policy.

We do not offer price adjustments or price matching. 
All gift returns are eligible for STORE CREDIT ONLY, no cash refunds available.
All personalized items are FINAL SALE due to their custom nature. 

Items that are excluded from our policy and not eligible for return are:

    • Seasonal Items / Holiday Themed Clothing & Gifts
    • Furniture & Lighting
    • Art
    • Jewelry
    • Bath & Body & Beauty items
    • Books
    • Gift Cards
    • Plush Animals
    • DS (Drop-Ship) items
    • Special/Custom Orders/Personalized Items
    • Final sale/clearance items


Currently we use USPS, UPS and FedEx to ship our packages. We ship via the most cost effective method. 

Shipping rates are as follows: 

$0 - $19.99 before taxes, shipping is $7.95            

$20 - $39.99 before taxes, shipping is $9.95   

$40 - $74.99 before taxes, shipping is $14.95      

$75 - $149.99 before taxes, shipping is $19.95     

$150 - $249.99 before taxes, shipping is $28.95  

$250 - $299.99 before taxes, shipping is $32.95  

$300 & higher, shipping is FREE

For expedited shipping options please contact us via email at or contact the store at 706-438-3110.

We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we are no longer responsible should it get lost.

We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be cancelled or modified.

If you order an item online and it is out of stock in store, we reserve the right to give a refund instead of item.

In store pick-up is available - choose the in-store pick-up option at checkout and you'll receive an email once your oder is ready for pick-up.